Our policy, in compliance with current legislation, is to grant the right to return any item purchased Mascotcity within 10 days from the date of receipt.
No later than 15 days from the receipt of the return, you undertake Mascotcity refund.
Before making the return, you must inform the customer service department.
If the reason for the return was that the returned item is defective or does not correspond to the request in order, Mascotcity bear the cost of return and new shipment. If the reason for the return is that the request is not satisfied, we will refund the amount but not the shipping or return costs
Cancellation of order.
If you cancel the order arrives before the goods the customer will not have any expenses. In the event of cancellation after the departure of the order, the customer will be responsible for shipping costs and the costs of returning the same order.