The General Conditions expressly regulate the relations arising between MascotCity SL (hereinafter, "MascotCity") with CIF B62620646, registered in the June 28, 2001 in the province of Barcelona, ​​Volume 33747, Folio 0137, Sheet 236250, inscription 1 whose head office is in C / Ventallo 25, Barcelona, ​​and third (hereinafter "Users") who register as users and / or purchase products (hereinafter "Products") through online store official website MascotCity (hereinafter, the "Store").

1. General Conditions

1.1 This legal notice sets out the general terms and conditions (hereinafter "General Conditions") governing the use of the services of the information society that MascotCity available to users through the Shop. Thus, access to and use of the Market assume the same User fully accepts and agrees to comply fully the General Conditions in force at the time. Thus, the user is authorized to use the shop only in accordance with these Terms and Conditions, as well as with instructions, recommendations or conditions to be specified in each case.

1.2 Access to the shop is free, except for the cost of connection through the telecommunications network provided by the service provider which engaged the user.

1.3 All users accessing the store as a user must have at least 18 years.

1.4 MascotCity reserves the right to modify at any time and without notice the shop and its contents, including these General Conditions, so we recommend reading before each access and navigation through the Store.

1.5 The User agrees, in general, to use the Store to purchase the Products and use each of the services of the shop diligently, in accordance with the law, morality, public order and the provisions of these Terms general, and must also refrain from using in any manner which could damage the image, interests and rights of MascotCity or third parties, or that may harm or cause damage to property and rights of MascotCity, its suppliers, users or in general any third party. The User agrees not to take any action in order to prevent, damage, disable, overburden, or impair the normal functioning and enjoyment of the Shop, or impede, in any way, the normal use by users or operation thereof.

1.6 If you breach these Terms or in MascotCity reasonably suspect that you are failing, MascotCity reserves the right to limit, suspend or terminate your access to the store, taking any technical measure necessary to this end. Also MascotCity reserves the right to decide, at any time, on the continuity of the services provided through the Store.

2. Products and Prices

2.1 MascotCity reserves the right to decide, at all times, the Products that are offered to users through the Shop. In particular, MascotCity may at any time add new products to those offered or included in the Store, understanding that unless otherwise provided, such new Products shall be governed by the provisions of the General Conditions available. Also MascotCity reserves the right to stop providing or facilitating the access and use at any time and without notice of any of the different types of Products that are offered in the Store.

2.2 The Products included in the Store shall match, as closely as possible to enable the visualization technology in web the Products effectively offered, however, the user must bear in mind that pictures, graphic or iconographic representations and videos on the products and trade names, trademarks or logos of any kind on the shop are for guidance purposes and therefore lack exhaustive. The characteristics of the products and their prices appear in the Shop. The prices indicated in the Shop are in € (Euros) unless otherwise stated.

3. Payment of Products

3.1 Within a maximum of 1 working day (clock) from receipt of order, MascotCity send an email to the user confirming the purchase. The email will assign a reference code of the purchase, and detailed product features, price, shipping costs and details of the various options regarding the payment thereof to MascotCity.

3.2 The User who purchases a Product through the Store must make the payment using the payment options specifically detailed in the Store.

3.3 MascotCity file the electronic documents formalizing the contract, with a copy to the User once the purchase.

3.4 The order confirmation sent by MascotCity not valid as an invoice, just as proof of purchase. MascotCity sent with the Product for the same bill.

3.5 In the event that, for reasons of force majeure, a product is unavailable after the purchase have been made, MascotCity inform the user by email of the annulment or, where applicable, part of the order. The partial cancellation of the order does not entitle the cancellation of the entire order, without prejudice to the right of withdrawal, which corresponds to the user as provided in these Terms and Conditions.

4. Right of Withdrawal

4.1 The user has a right of withdrawal (unilateral abandonment of the contract) for which he may contact MascotCity via email and waive the purchase within a period of three (3) business days from receipt of the product. The product should preferably be sent in the same state as it was delivered and shall keep the instructions, documentation, accessories and original packaging and labeling. Otherwise, the product may suffer depreciation. Which it should be performed in accordance with the instructions MascotCity to the User in response to notification of exercise of withdrawal. The User must return the Product within the maximum term of three (3) business days after MascotCity showing how they return.

4.2 The waiver involves the refund of the amount paid. Payment will be made by the same card used for payment, Paypal, or bank account, from which MascotCity received the package.

4.3 The costs of product return and later shipment are paid by the buyer, except error by MascotCity.

4.4 may not exercise the right of withdrawal when the Product is not returned in its original packaging and when the Product is not in perfect condition.


5. Return of defective products

5.1 Without prejudice to any other rights that could apply, the user is entitled to reimbursement of the price of defective products or if the products delivered do not correspond to the order placed by the User. Alternatively to the above, the User is entitled to claim, and you are given an equal product in perfect condition.

5.2 In the event of a MascotCity return defective products or do not correspond to your order, it shall be performed by the user through the procedure set out in paragraph 4 above, stating the reason for return and, where applicable, the defect presenting product.

5.3 MascotCity refund corresponding to the returned products that are defective or do not correspond to the product order by the user, as established in section 4.2 above the price paid.

6. Warranty

6.1 products (MascotCity) are guaranteed in terms of quality.

6.2 MascotCity liable for any lack of conformity (guarantee) that become apparent within two years from delivery of the Products.

6.3 The User will inform MascotCity of the lack of conformity within two months after he has knowledge of it long as a responsible use of the product is made.

7. Customer Service

7.1 For any incident or complaint, the User may send an email to

8. Home Delivery Service

8.1 The geographical area of ​​sales through the Store is exclusively for the territory of Spain, so the delivery service is only available to that territory. Products purchased through the store to the delivery address stated by the User sent after confirming the payment, being the estimated delivery within 10 days.

8.2 MascotCity delivery service is performed in collaboration with different logistics operators of acknowledged prestige. Orders will not be PO boxes or non-permanent addresses.

8.3 MascotCity shipping charge corresponding to each order according to their size and place of delivery and based on the rates available on the website itself.

9. Intellectual Property

9.1 The User acknowledges that all elements of the Store and of each of the products, information and materials contained therein, the arrangement of the contents of the store (sui generis right on database), graphic design (look and feel), the underlying computer programs (including source code), and the various elements that make up the tent (text, graphics, photographs, videos, sound recordings, etc.) are protected by intellectual property rights and Industrial MascotCity own or its licensors. With regard to the distinctive signs included in the Store (trademarks and trade names) are owned by the same MascotCity.

9.2 The General Conditions in any way attributed to the User regarding such intellectual rights of any other rights than those specifically covered in the same ownership.

9.3 To this end, by the General Conditions, except in those cases where it is legally permitted, is expressly prohibited User reproduction, transformation, change, disassemble, making reverse engineering, distribution, rental, public communication, available, extraction and / or reuse of the shop, its contents and / or logos of MascotCity. The User must use the materials, elements and information that you access through the use of the shop only for their own needs, agreeing not to make any direct or indirect commercial exploitation of materials, elements and information obtained through the same.

9.4 The User must not evade or manipulate any technical mechanisms for MascotCity or third in the Store.


10 Limitation of Liability

10.1 You acknowledge and agree that use of the shop is done at any time in its sole risk and liability, so MascotCity not responsible for the misuse or improper use made of the shop. To this end, MascotCity only be liable for any damages you may suffer by using the Store, where such damage is due to our willful misconduct.

11.2 MascotCity not be liable for damages of any kind caused to the User's computer equipment by viruses, worms, Trojan horses or any other harmful elements. You acknowledge that the use of the Internet involves the assumption of a risk that their computers may be affected by the aforementioned elements. To this end, it is up to the user, in any case, the availability of adequate detection and removal of harmful electronic programs tools.

11.3 MascotCity not be liable for damages of any kind caused to the User resulting in failure or disconnection of telecommunications networks that produce the suspension, cancellation or interruption of service of the tent while providing the same or character previous. In this regard, you acknowledge that access to the shop requires services provided by third parties outside the control MascotCity (for example: telecommunications network operators, service providers, etc.) the reliability, quality, continuity and operation does not correspond to MascotCity.

12. Data Protection:

12.1 In compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data and its implementing regulations, we inform you that the data you provide us through the registration form as well as from transactions and / or consultations will be incorporated to a file owned by MascotCity, for treatment by this company for the sole purpose of developing and executing the sale, personalized care of the products and services you purchase, and any other service necessary or related to the purchase through the Store.

12.2 All data that we request are required, so that the failure of one of them could make it impossible for us to manage your purchase or provide the services requested. Please inform us immediately of any changes to their data so that the information contained in our files is always updated and contains no errors. In this regard, you acknowledge that the information and data provided to us is accurate, current and truthful.

12.3 Unless you tell us otherwise during the registration process, the User expressly consents that your data may be processed by MascotCity to send commercial information about our products and services, as well as other companies linked to MascotCity, by mail, e-mail , SMS, or any other means of electronic communication and their data are treated for segmentation and / or develop profiles for the same purpose.

12.4 The User may at any time exercise their rights of access, rectification, opposition or cancellation by contacting MascotCity, to the abovementioned address, or by email to, accompanied in any case a copy of your ID or official document proving their identity.

13. Passwords:

13.1 MascotCity facilitate the use of personal passwords to the user to register as such in the Store. These passwords used to access the services provided through the Store. The user must maintain under his sole responsibility passwords in strict and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the same. For security reasons, the password telematic services linked to the shop may be modified at any time by the user. The User agrees to notify immediately MascotCity any unauthorized use of your password and access by unauthorized parties to it.

14. Cookies:

14.1 MascotCity uses cookies to improve their services, easier navigation, maintain security, check user identity, facilitate access to personal preferences and monitoring the use of the Store. Cookies are files installed on the computer hard drive or in the browser memory in the folder configured by the operating system of the computer user to identify files.

14.2 If the user does not want to install on your hard drive a cookie, you must configure your Internet browser software to not receive them. Similarly, the User may freely destroy the cookies. If the user decides to disable cookies, quality and speed of service can reduce and even lose access to some of the services offered in the Store.


15 General

15.1 The use of the Market is governed by and construed in accordance with Spanish law. In the event that any provision contained in these Terms is declared invalid, it will proceed to the removal or replacement of it. In any case, such invalidity shall not affect the validity of the remaining provisions in these Terms and Conditions.